- Title
- E-government in Singapore: critical success factors
- Creator
- Ha, Huong
- Relation
- E-Government Success around the World: Cases, Empirical Studies, and Practical Recommendations p. 176-197
- Publisher Link
- http://dx.doi.org/10.4018/978-1-4666-4173-0.ch009
- Publisher
- IGI Global
- Resource Type
- book chapter
- Date
- 2013
- Description
- In Singapore, e-Government has been developed more than 10 years ago, concurrently with the reinvention of the Public Administration. Technologically, e-Government initiatives in Singapore have been supported by the launch of seven national strategic ICT plans since 1980. The success of Singapore’s e-Government has been internationally recognised. This chapter aims to (i) discuss the current e-Government framework in Singapore, (ii) examine factors affecting the success of e-Government in Singapore, and (iii) make policy recommendations on how to improve the effectiveness and efficiency of e-Government. This chapter is significant as it will provide better insights for further research in e-Government, given the high demand for good governance and better delivery of public services. The lessons drawn from Singapore’s e-Government, in terms of how to achieve a balance between technology adoption, citizen engagement and effective public administration, can be further developed into an e-Government model applicable to other neighbouring countries.
- Subject
- citizen engagement; e-government; Singapore; e-services
- Identifier
- http://hdl.handle.net/1959.13/1341935
- Identifier
- uon:28848
- Identifier
- ISBN:9781466641730
- Language
- eng
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